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Obtaining crash files for a Windows or OS X App

  • To find the crash files on Windows computer, go to C:Users<user_name>AppDataRoamingcisco

IPhone or iPad devices. —You can even share 3D models virtually in your meetings from iOS devices! Cisco Webex Device. Screenshare wirelessly to a Webex Device via Proximity. You can also share whiteboard sessions into a Webex meeting from a Webex Board. Symptom: Not being able to schedule meetings from O365 scheduler app. When trying to do it they get error: We had a problem connecting to the Cisco Webex Meetings service. Try again later. Conditions: From Outlook Online, customer is only able to schedule meetings once; after that they are no longer able to schedule meetings.

Zip the 'meeting' folder and send it to support.

  • To find the crash files on Mac OS X, go to:

Users/<user_name>/Library/Caches/com.cisco.client/


Obtaining crash files for iOS Apps:

To download the log/crash file, sync the iPad or iPhone with iTunes on your PC or Mac; the crash reports are stored at:

  • On Windows: C:Users<user_name>AppDataRoamingApple computerLogsCrashReporterMobileDevice
  • On Mac: ~/Library/Logs/CrashReporter/MobileDevice
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Connect your device to Mac or PC and Open iTunes and click your device.
In the left sidebar, click 'File Sharing'. Select 'Meeting app'. The available log files will now be available to download, click 'Save' button and choose a location on your computer.

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Email Cisco Support the most recent files along with your full contact details. There may be more than one file with the same time stamp for each event; send them all.

Ways to contact support:

You can email [email protected] to open a case, or you can do it here: https://mycase.cloudapps.cisco.com/case

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There are also aliases for different languages listed here: http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

See What logs can I collect from the Meeting Server?

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Last update:
15-Oct-2019
FAQ ID:
1309