Windows Black Screen Personalized Settings

Mac

Power down the computer completely. If it won’t shut down, hold the power button for 5 to 10.

  1. A black screen with 'personal settings' is sometimes seen at the first sign in after a CU (when the CU has made changes that require the personal settings to be updated). There is usually only a brief delay before the normal desktop appears. It seems this one has got stuck. These personal settings are 'per account'.
  2. To modify system color options, go to Start Settings Personalization and then select the “ Colors” tab. It offers a wide array of choices. The Accent color pallet provides 48 colors.
  3. Having installed the Windows 10 Creator Update, my laptop is stuck on a black desktop with a small window in the top left corner of the screen which says 'Personalized Settings'. Nothing else is visible. Ctrl-alt-del works, and I can open task manager.
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Use SMISettings settings to customize the device with custom shell, suppress Windows UI during boot and sign-in, and block or allow specific keys.

Applies to

SettingDesktop editionsMobile editionsSurface HubHoloLensIoT Core
All settingsX

All settings in SMISettings

Windows 10 black screen setting up personalized settings

The following table describes the settings in SMISettings. Some settings have additional details in sections after the table.

SettingValueDescription
AutoLogonEnable
Domain name
Password
UserName
Allows automatic sign-in at startup so that the user does not need to enter a user name and password.
BrandingNeutralSee BrandingNeutral valuesSpecifies which UI elements display on the Welcome screen.
CrashDumpEnabledSee CrashDumpEnabled valuesSpecifies the type of information to be saved in the event of a crash.
DisableBootMenuTrue or falseDisables the F8 and F10 keys during startup to prevent access to the Advanced Startup Options menu.
DisplayDisabledTrue or falseConfigures the device to display a blank screen when the OS encounters an error that it cannot recover from.
HideAllBootUITrue or falseSuppresses all Windows UI elements (logo, status indicator, and status message) during startup.
HideAutologonUITrue or falseHides the Welcome screen when automatic sign-in (AutoLogon) is enabled.
HideBootLogoTrue or falseSuppresses the default Windows logo that displays during the OS loading phase.
HideBootStatusIndicatorTrue or falseSuppresses the status indicator that displays during the OS loading phase.
HideBootStatusMessagesTrue or falseSuppresses the startup status text that displays during the OS loading phase.
HideFirstLogonAnimationTrue or falseDisable the animation during the first sign-in.
KeyboardFilterSee KeyboardFilter settingsUse these settings to configure devices to suppress key presses or key combinations.
NoLockScreenTrue or falseDisables the lock screen functionality and UI elements
ShellLauncherSee ShellLauncher settingsSettings used to specify the application or executable to use as the default custom shell.
UIVerbosityLevelSuppress or do not suppressDisables the Windows status messages during device startup, sign-in, and shut down.

BrandingNeutral values

The following table shows the possible values. You can combine these values using bitwise exclusive-OR logic to disable multiple Welcome screen UI elements.

The default value is 17, which disables all Welcome screen UI elements and the Switch user button.

ValueDescription
1Disables all Welcome screen UI elements
2Disables the Power button
4Disables the Language button
8Disables the Ease of access button
16Disables the Switch user button
32Disables the blocked shutdown resolver (BSDR) screen so that restarting or shutting down the system causes the OS to immediately force close any applications that are blocking system shut down. No UI is displayed and users are not given a chance to cancel the shutdown process. This can result in a loss of data if any open applications have unsaved data.

CrashDumpEnabled values

Windows 10 black screen personalized settings

Contains an integer that specifies the type of information to capture in a dump (.dmp) file that is generated when the system stops unexpectedly.

The .dmp file is typically saved in %SystemRoot% as Memory.dmp.

Set CrashDumpEnabled to one of the following values:

ValueDescription
1Records all the contents of system memory. This dump file may contain data from processes that were running when the information was collected.
2Records only the kernel memory. This dump file includes only memory that is allocated to the kernel, kernel-mode drivers, and other kernel-mode programs. It does not include unallocated memory or any memory that is allocated to user-mode programs.
For most purposes, this kind of dump file is the most useful because it is significantly smaller than the complete memory dump file, but it contains information that is most likely to have been involved in the issue.
If a second problem occurs, the dump file is overwritten with new information.
3Records the smallest amount of useful information that may help identify why the device stopped unexpectedly. This type of dump file includes the following information:
- A list of loaded drivers
- The processor context (PRCB) for the processor that stopped
- The process information and kernel context (EPROCESS) for the process that stopped
- The process information and kernel context (ETHREAD) for the thread that stopped
- The kernel-mode call stack for the thread that stopped
This kind of dump file can be useful when space is limited. However, because of the limited information included, errors that were not directly caused by the thread that was running at the time of the problem may not be discovered by analyzing this file.
The date is encoded in the file name. If a second problem occurs, the previous file is preserved and the new file is given a distinct name. A list of all small memory dump files is kept in the %SystemRoot%Minidump folder.
4Records the smallest amount of useful information. This value produces the same results as entering a value of 3.
7Records only the kernel memory. This value produces the same results as entering a value of 2. This is the default value.
Any other valueDisables crash dump and does not record anything.

KeyboardFilter settings

You can use KeyboardFilter to suppress undesirable key presses or key combinations. KeyboardFilter works with physical keyboards, the Windows on-screen keyboard, and the touch keyboard.

When you enable KeyboardFilter, a number of other settings become available for configuration.

SettingValueDescription
CustomKeyFiltersAllow or blockAdd your own key filters to meet any special requirements that you may have that are not included in the predefined key filters.
Enter a custom key combination in CustomKeyFilter, and then select it to allow or block it. The format to add custom filter combinations is 'Alt+F9.' This also appears as the CustomKey name, which is specified without '+'. For more information, see WEKF_CustomKey.
CustomScancodeFiltersAllow or blockBlocks the list of custom scan codes. When a key is pressed on a physical keyboard, the keyboard sends a scan code to the keyboard driver. The driver then sends the scan code to the OS and the OS converts the scan code into a virtual key based on the current active layout.
Enter a custom scancode in CustomScancodeFilter, and then select it to allow or block it. For more information, see WEKF_Scancode.
DisableKeyboardFilterForAdministratorsTrue or falseDisables the keyboard filter for administrators.
ForceOffAccessibilityTrue or falseDisables all Ease of Access features and prevents users from enabling them.
PredefinedKeyFiltersAllow or blockSpecifies the list of predefined keys. For each key, the value will default to Allow. Specifying Block will suppress the key combination.

ShellLauncher settings

Use ShellLauncher to specify the application or executable to use as the default custom shell. One use of ShellLauncher is to create a kiosk (fixed-purpose) device running a Windows desktop application.

Warning

Windows 10 doesn’t support setting a custom shell prior to OOBE. If you do, you won’t be able to deploy the resulting image.

You can also configure ShellLauncher to launch different shell applications for different users or user groups.

Important

You may specify any executable file to be the default shell except C:WindowsSystem32Eshell.exe. Using Eshell.exe as the default shell will result in a blank screen after a user signs in.

You cannot use ShellLauncher to launch a Windows app as a custom shell. However, you can use Windows 10 application launcher to launch a Windows app at startup.

ShellLauncher processes the Run and RunOnce registry keys before starting the custom shell, so your custom shell doesn't need to handle the automatic startup of other applications or services. ShellLauncher also handles the behavior of the system when your custom shell exits. You can configure the shell exit behavior if the default behavior does not meet your needs.

Important

A custom shell is launched with the same level of user rights as the account that is signed in. This means that a user with administrator rights can perform any system action that requires administrator rights, including launching other applications with administrator rights, while a user without administrator rights cannot. If your shell application requires administrator rights and needs to be elevated, and User Account Control (UAC) is present on your device, you must disable UAC in order for ShellLauncher to launch the shell application.

If you’re greeted with a dark screen with this Personalized Settings (Not Responding) box in the upper left after Windows Update, don’t panic. Many users have reported the same. But luckily they’ve solved this woe with the fixes below. So read on and check them out…

Windows 10 Stuck Personalized Settings

6 Fixes for Personalized Settings (Not Responding)

The screenshots below are from Windows 10, but the fixes work in Windows 8.1 and 7 as well.

You may not have to try all these fixes; just work your way down the list until the problem is resolved.

Fix 1: Restart your computer

  1. On your keyboard, press Ctrl, Alt and Del keys at the same time.
  2. In the bottom right of your screen, click the Power button
    and choose Restart.
  3. Hopefully your desktop comes up normally this time. If not, continue with Fix 2.

Windows Black Screen Of Death

Fix 2: Switch the network connection

  1. On your keyboard, press Ctrl, Alt and Del keys at the same time.
  2. In the bottom right of your screen, click the airplane mode icon
    (or the computer network icon ). Then click Airplane mode whether it’s On or Off to switch the network connection.
  3. In the middle of your computer screen, click Sign out.
  4. Log in your computer and see if you get your desktop back this time. If the Personalized Settings (Not Responding) still lingers on, you should try Fix 3, below.

Fix 3: Re-launch Windows explorer

Windows Black Screen Personalized Settings Not Responding

  1. On your keyboard, press Ctrl, Alt and Del keys at the same time, then click Task Manager.
  2. Right-click on Windows Explorer and click End task.
  3. Click File > Run new task.
  4. Type explorer into the box, tick the box before Create this task with administrative privileges and click OK.
    Now you should have your desktop back.
  5. Restart your computer and login again to see if this Personalized Settings (Not Responding) issue has been solved.

Fix 4: Run SFC Command

Windows 7 Black Screen Personalized Settings

  1. On your keyboard, press the Windows logo key and type cmd. Then right click on Command Prompt and click Run as administrator.
    Click Yes when prompted to confirm.
  2. In the command prompt window, type sfc /scannow and press Enter.
    It’ll take some time for the SFC to replace the corrupted system files with new ones if it detects any, so please be patient. 🙂
  3. Restart your computer and see if your desktop loads properly. If the Personalized Settings (Not Responding) issue still persists, continue with Fix 5.

Fix 5: Delete a file in regedit

Please note: any modifications in regedit must be proceeded with caution to avoid further problems.
  1. On your keyboard, press the Windows logo key and type regedit, then right-click on regedit and click Run as administrator.
    Click Yes when prompted to confirm.
  2. Locate and double-click on HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Active Setup > Installed Components.
  3. Right-click on the last file and click Export to back up the file.
    If this fix doesn’t help with the situation, you might want to import the file to restore the backup. Check out this link for further information.
  4. Right-click on the last file and click Delete.
  5. Restart your computer and see if your desktop comes back.

Fix 6: Want us to fix the problem for you?

If the fix above didn’t work, and you don’t have the time or confidence to troubleshoot the problem for yourself, get us to fix it for you. All you need to do is buy a 1-year subscription to Driver Easy(just $29.95) and you get free technical support as part of your purchase. This means you can contact our computer technicians directly and explain your problem, and they’ll investigate to see if they can resolve it remotely.

How have the fixes above helped you with your troubleshooting? Do you have any ideas or tips to share with us? Drop a comment below and let us know your thoughts.